Service Desk Administrator – 3rd Shift

Cyber Advisors is searching for a full-time Service Desk Administrator - 3rd Shift. The qualified individual will provide tier one and two technical assistance to end users computer systems concerning the use of computer hardware, software, and installation.

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Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it! We are looking to add an IT Service Desk Technician to our team on the 3rd shift. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

Benefits Include:

  • Highly competitive pay based on experience
  • Great opportunities for career advancement
  • Cyber Advisors fully pays Medical and Dental plan for employee
  • 401k with employer matching
  • Disability and Life Insurance
  • Bonuses eligible
  • Vacation and paid time off
  • Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we’d love to talk to you.

Must be able to pass a criminal background check and drug screen.

Examples of Work Performed:

  • Balance daily work load, answering and prioritizing calls and tickets
  • Install, support and troubleshoot software and hardware issues remotely
  • Gather technical information for Engineer or on-site escalations
  • Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
  • Perform on-site dispatches at client sites when necessary
  • Maintain client accounts with special attention to security on all data and voice systems
  • Exceed customer expectations of service and know-how on a daily basis
  • Maintain internal knowledgebase and ticketing information on an ongoing basis
  • Other duties as assigned

Roles & Responsibilities:

  • Gather technical information for Engineer or on-site escalations
  • Maintain internal knowledgebase and ticketing information on an ongoing basis
  • Primarily responsible for customer interaction and management of infrastructure services
  • Answers inbound customer requests
  • Assist with maintenance of customer service SLAs
  • Work with senior level admins to determine and resolve high level problems
  • Management of production infrastructure hardware/software and related technologies
  • Identify & troubleshoot server configuration and/or performance irregularities
  • Develop procedures to respond to these irregularities in a timely manner
  • Ensure infrastructure is properly monitored
  • Infrastructure alerts are addressed in a timely and thorough manner
  • Oversee the execution and completion of assigned tasks
  • Document and improve existing processes

Preferred Requirements:

  • Microsoft Skill Set Foundation
  • Workstation/Server OS Navigation Fundamentals
  • Active Directory: managing user accounts, security groups, and permissions
  • Networking Fundamentals: DNS, DHCP, TCP/IP, Firewalling, VPN
  • LAN Fundamentals: file servers, permissions, print servers
  • Email Flow Fundamentals: Exchange, Office 365, Outlook
  • ISP Flow/Outage Fundamentals
  • Spam Filtering Fundamentals
  • Data Backup and Restore Fundamentals
  • Security: identifying and resolving malicious software issues

Minimum Qualifications:

  • Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
  • The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.
  • Two or more years related experience with helpdesk/desktop support in a professional environment.
  • Call center or client-facing experience.


  • Two years related experience with helpdesk/desktop support in a professional environment
  • Call center or client-facing experience

Shift (Full Time):

  • 3rd shift (Saturday through Wednesday) 2×12 hour shifts and 2×8 hour shifts