Service Desk Administrator – 2nd Shift

Cyber Advisors is searching for a 2nd Shift Service Desk Administrator. The qualified individual will provide tier one and two technical assistance to end users computer systems concerning the use of computer hardware, software, and installation.

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Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it! We are looking to add a 2nd Shift Service Desk Administrator. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

Benefits Include:

  • Highly competitive pay based on experience
  • Great opportunities for career advancement
  • Cyber Advisors fully pays Medical and Dental plan for employee
  • 401k with employer matching
  • Disability and Life Insurance
  • Bonuses eligible
  • Vacation and paid time off
  • Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we’d love to talk to you.

Must be able to pass a criminal background check and drug screen.

Examples of Work Performed:

  • Balance daily work load, answering and prioritizing calls and tickets
  • Install, support and troubleshoot software and hardware issues remotely
  • Gather technical information for Engineer or on-site escalations
  • Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
  • Perform on-site dispatches at client sites when necessary
  • Maintain client accounts with special attention to security on all data and voice systems
  • Exceed customer expectations of service and know-how on a daily basis
  • Maintain internal knowledgebase and ticketing information on an ongoing basis
  • Other duties as assigned

Roles & Responsibilities:

  • Gather technical information for Engineer or on-site escalations
  • Maintain internal knowledgebase and ticketing information on an ongoing basis
  • Primarily responsible for customer interaction and management of infrastructure services
  • Answers inbound customer requests
  • Assist with maintenance of customer service SLAs
  • Work with senior level admins to determine and resolve high level problems
  • Management of production infrastructure hardware/software and related technologies
  • Identify & troubleshoot server configuration and/or performance irregularities
  • Develop procedures to respond to these irregularities in a timely manner
  • Ensure infrastructure is properly monitored
  • Infrastructure alerts are addressed in a timely and thorough manner
  • Oversee the execution and completion of assigned tasks
  • Document and improve existing processes

Preferred Requirements:

  • Strong PC Operating System, hardware, and networking fundamentals
  • Active Directory: managing user accounts, security groups, and permissions
  • LAN Fundamentals: file servers, permissions, print servers
  • ISP Flow/Outage Fundamentals
  • Spam Filtering Fundamentals
  • Data Backup and Restore Fundamentals
  • Security: identifying and resolving malicious software issues

Minimum Qualifications:

  • Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
  • The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.
  • Two or more years related experience with helpdesk/desktop support in a professional environment.
  • Call center or client-facing experience.

Experience:

  • Two years related experience with helpdesk/desktop support in a professional environment
  • Call center or client-facing experience

Shift (Full Time):

  • 2nd Shift – 2PM – 10:30PM, Monday through Friday