Senior Systems Engineer

Cyber Advisors located in Maple Grove, MN, is looking for an experienced Senior Systems Engineer. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!


Cyber Advisors has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it! We are looking to add a Senior Systems Engineer to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms.

Benefits Include:

  • Highly competitive pay based on experience and skills
  • Great opportunities for career advancement
  • Employer paid Health and Dental Insurance for CAI employee
  • 401k with employer matching
  • Disability and Life Insurance
  • Bonuses eligible
  • Vacation and PTO
  • Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we’d love to talk to you.

Must be able to pass a criminal background check and drug screen.

Cyber culture is like no other. First and foremost, we believe in taking care of our employees and their families. Whether we are gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.

Examples of Work Performed:

In this position, you will be the trusted technology advisor for several of our key accounts. You will drive and execute the plan to best take care of the client utilizing our platform of best-in-class technology tools as well as utilizing the team of service technicians on our service desk and NOC team.

Why do clients of all industries and sizes choose us as their technology service provider? We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are continuously adding to our team of outstanding individuals to facilitate our growth. Clients love our team approach to serving their accounts using multiple layers of support.

This is a full-time position – Hybrid. Working hours are Monday-Friday 8 AM-5 PM with occasional evenings and weekends.
This role will:

  • Provide primarily remote and on-site support to our clients.
  • Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
  • Develop and maintain knowledge of the customer’s specific business environment.
  • Perform major technology platform migrations (Exchange, Active Directory, and others)

Required Qualifications:

  • Dedication to customer satisfaction and getting it right the first time
  • Demonstrate ability to explain complex technical concepts to a non-technical audience
  • Strong troubleshooting skills across a broad and diverse population and environment
  • Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement
  • Demonstrate excellent verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s)
  • Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems
  • Appreciation of internal customer business, goals and objectives, strategies, and needs
  • Demonstrate ability to manage and prioritize multiple tasks, aggressive targets, and deadlines
  • Demonstrate understanding of priorities and effective work procedures, self-manage work time, and prioritize multiple tasks and problems
  • Curiosity and love of technology and the ways in which clients can use technology to better their company’s performance
  • Proven ability to work with little or no supervision
  • High-quality, detail-oriented approach to work.
  • Reliable and punctual.
  • Ability to quickly learn new technologies.
  • Interest in building a long-term career position.

Essential Skills/Experience:

  • Bachelor’s Degree in Computer Science or commensurate work experience Preferred
  • AZ-800/AZ-801, CCNA or similar certifications
  • 7+ years of IT experience
  • Strong knowledge of TCP/IP and networking fundamentals
  • Strong knowledge of hypervisor technologies (VMWare/Hyper-V)
  • Strong knowledge of firewalls, switching, and routing
  • Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP
  • Broad knowledge of Windows Desktop OS & MS Office Suites
  • Broad knowledge of Datto, Veeam, and Acronis backup solutions
  • Experience with network security, anti-virus, and EDR solutions