Managed Services Engineer

Cyber Advisors Inc, (CAI) located in Maple Grove, MN, is looking for an experienced Managed Services Engineer. CAI is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!

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Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it! We are looking to add a Managed Services Engineer to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms.

Benefits Include:

  • Highly competitive pay based on experience and skills
  • Great opportunities for career advancement
  • Employer paid Health and Dental Insurance for CAI employee
  • 401k with employer matching
  • Disability and Life Insurance
  • Bonuses eligible
  • Vacation and PTO
  • Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we’d love to talk to you.

Must be able to pass a criminal background check and drug screen.

Cyber culture is like no other. First and foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam on the company-owned boat club, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.

Examples of Work Performed:

  • Provide primarily remote and on-site support to our clients.
  • Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
  • Assist with escalations from the service team.
  • Develop and maintain knowledge of customer’s specific business environment.
  • Perform major technology platform migrations (Exchange, Active Directory, and others)

Required Qualifications:

  • Passion for great customer service
  • Long standing curiosity and love of technology
  • Excellent phone, written and verbal communication skills
  • Ability to work on multiple priorities and/or projects simultaneously
  • High quality, detail-oriented approach to work
  • Well developed organizational skills
  • Reliable and punctual
  • Ability to quickly learn new technologies
  • Interest in building a long term career position
  • Ability to work in a team environment or independently with general guidelines
  • Ability to comprehend, analyze and research problems of a complex nature, make judgment decisions and recommendations as to their solution
  • Ability to respond quickly in emergency situations with strong troubleshooting skills
  • Interest in building a long term career position

Essential Skills/Experience:

  • Bachelor Degree in Computer Science or commensurate work experience
  • A+, Network+, or similar IT certification
  • 3+ years IT engineering experience
  • Strong knowledge of TCP/IP and networking fundamentals
  • Local and Wide Area Networks: routers, firewalls, switches, and networking fundamentals
  • Security Administration: VPN, end-point security, cryptography, AD Domain Policies, PowerShell scripting
  • Virtual systems: VMware, Hyper-V
  • Broad knowledge of Windows Server, Active Directory, Exchange Server, and Cloud Platforms
  • Broad knowledge of Windows Desktop OS & MS Office Suites
  • Experience with backup technologies, network security, anti-virus, and firewalls